Hi, I’m Nick Robinson and I’m the author of The 9 Types of Difficult People – how to spot them and quickly improve working relationships, published by Pearson.
On this page you’ll find all the additional resources I’ve created to accompany my book and to help you deal with difficult people, challenging situations, and tough teams at work.
There are tips, tools and strategies here to overcome problems and make the most of demanding and exciting opportunities. And to make sure that work is somewhere that we can all be at our best – achieving things together that wouldn’t otherwise be possible.
Videos
Article: Scary Specialist – Difficult Person Type 1
Some of the hardest people to work with are difficult precisely because they are so good at what they do.
This article looks at the Scary Specialist; the expert whose standards drive results – and sometimes drive people away too!
Workbook
A flexible and step-by-step companion workbook so you can apply the strategies in my book to your situation and quickly start to make a difference when you’re dealing with a difficult person at work.
Click the image and then save to your downloads.
Quick Quiz
Using the Quiz, you’ll be able to easily put into practice the tips, tools and strategies in my book for dealing with a difficult person and quickly improving working relationships.
Click the image to open the quiz in a new page.
Flowchart
The flowchart is a colourful and handy way to get a big picture overview of the whole process for dealing with a difficult person. It’s also a good tool if you want to jump in and out at your own pace, just using what you need but without missing anything crucial.
Click the image and then save to your downloads.
