Decoding Difficult
PRESENTATION BY NICK ROBINSON
In this engaging and interactive presentation, author and executive coach Nick Robinson draws on his new book, The 9 Types of Difficult People.
He explores practical strategies to quickly improve workplace relationships and team dynamics by understanding and managing difficult people and their behaviours. Duration: 30 – 40 minutes.
- Discover why people become difficult at work and what to tackle first
- Face up to the cost of difficult behaviours: to the organisation, its customers and its people
- Learn how to turn things around, positively and with empathy
- Build great working relationships and team dynamics
Speaker Bio
Nick Robinson has over two decades’ experience as an Executive Coach, working with managers across every size and type of organisation – from SMEs to multinationals, public sector to private.
He’s a former Chartered Accountant, a Certified Professional Coach, an NLP Master Practitioner, a Graduate of the Newfield School’s Mastery in Coaching programme and has served two terms on the national governing Council of the Institute of Directors.
Before becoming a coach Nick had large-company experience in senior Finance, Corporate Strategy, Human Resources and Project Director roles. He now specialises in one-to-one and team coaching for people and teams facing challenging situations at work.
About The 9 Types of Difficult People
Nick’s book, The 9 Types of Difficult People, was recently published by Pearson. It made the WHSmith non-fiction book chart and the longlist for business book of the year, as well as attracting endorsements from highly respected business leaders.
Designed to help anyone who has experienced a difficult person at work, the book explores the nine types of ‘difficult people’ and enables readers to diagnose the type of person they’re working with. Nick shares practical tools and techniques for dealing with each different type and how to help build the right mindset for success and successful workplace relationships.
Endorsements for The 9 Types of Difficult People
‘Compelling reading for anyone leading people. The book offers a practical, easy-to-understand framework, which will help you diagnose, address and resolve problems.’
‘A real gem of a book, full of clear, insightful and practical advice on how to deal with difficult people in a caring and effective manner.’
‘Not every difficult person is the same or can be managed in the same way. Nick gives you tools to identify, understand and maximise their value.’
Testimonials for Nick’s Presentations
“Nick has spoken to our finance professionals in all sectors. He is exacting with the audience – in a good way! That is, he makes demands on their skills, attention, and knowledge – and they walk away the better for it. For me as organiser, he is professional and efficient. For the delegate, they listen and use what they have learned. CPD at its best.”
Damian Buchanan
ACCA
“Thanks again for speaking at the event on Friday, I’ve had some fantastic feedback from delegates and it delivered perfectly from my perspective. Personally, I found it excellent and really thought provoking but certainly from the ELITE committee’s point of view, it hit the mark for them as well.”
Sam Devonshire
British Computer Society ELITE Forum
Contact
Book Nick Robinson for your next event and master the art of dealing with difficult working relationships. Get in touch to empower your teams and build great workplace dynamics.