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The Dark Strategist – Type 2

Some of the most difficult people at work aren’t disruptive or emotional. Instead, they treat others like chess pieces, objects to be moved around in the dark, in service of a grand plan.

In this short video, I talk about the Dark Strategist, Type Two in The 9 Types of Difficult People.

Dark Strategists are often insightful and ambitious. They like having a clear plan and working behind the scenes to perfect it.

Problems start when the plan begins to matter more than the people. Colleagues can be moved around without consultation, information may be withheld, and decisions taken quietly without buy-in.

The impact is often people feeling manipulated, excluded, and undervalued.

You’ll also hear what helps. How leaders and coaches can role-model inclusive collaboration, and why remembering that the map is not the territory can make such a difference. I also touch on how to influence a Dark Strategist by speaking their language and engaging with the big picture, the strategy, and the wider business model.

With the right coaching, Dark Strategists can become powerful, insightful leaders that people actually want to follow.

Article: Scary Specialist – Difficult Person Type 1

Some of the most difficult people at work are difficult precisely because they’re so good at what they do. They deliver, they set the standard and they make it very clear when others don’t meet that standard.

In this article I’ll explore the Scary Specialist: type 1 in my 9 Types of Difficult People. I’ll look at:

  • The core pattern behind the Scary Specialist
  • The paradox at the heart of their behaviour
  • Practical ways to respond, whether you lead them or work alongside them

 

Who the Scary Specialist Is

The Scary Specialist is the expert who really isn’t afraid to let you know that they’re the expert.

These are people with deep knowledge and serious capability. They care about competence, pace, quality, and they set the bar very high for themselves and for everyone else.

At their best, they can really be the engine room of your business; driving results and driving success.

When it Starts to go Wrong

But things get difficult when anything threatens their ability to deliver.

That might be a weak process or a colleague who isn’t pulling their weight. Or a change that threatens their independence or threatens their control over their domain.

And when that happens, they become even more critical and even more demanding, and they will say exactly what they think no matter how brutally honest.

The Impact on Others

So you might notice people starting to tiptoe around them, or that new joiners to their department don’t last very long, and that other people start to leave the organisation because of them.

And this is the paradox, of course.

The Scary Specialist values competence above all else. But under pressure, their behaviour creates fear and silence and withdrawal in others.

And so the overall performance of the organisation, your organisational competency starts to suffer.

Leading a Scary Specialist

So if you are leading a Scary Specialist, you need to be very clear about any negative impacts they’re having.

Vague feedback or hoping they’ll somehow get nicer rarely works.

Above all, as a leader, you need to demand that your Scary Specialist continues to raise their level of competence. But not just their technical skills or their know-how, but also their competence in their own leadership and their competence in how they relate to other people.

Working with a Scary Specialist

If you’re working for, or alongside a Scary Specialist, two things really matter.

  1. Raise your own standards where you genuinely can. Become really good at your job. That’s all they really want from you;
  2. Be clear about your boundaries and be prepared to stand up for your boundaries.

 

Scary Specialists, respect, drive, and independence. So just tell them directly whenever their behaviour crosses some kind of a line for you. And the more direct you are in this, the more likely you are to get a good result from them.

At Their Best

At their best, Scary Specialists are not really scary at all.

They’re the experts whose drive and standards lift everyone around them.

But that only works, of course, when their expertise serves the whole organisation and not just their small patch of it.

About Me

I’m an executive coach helping leaders and senior teams turn challenging dynamics into great working relationships.

My first full-length book, The 9 Types of Difficult People, published by Pearson, is an Amazon and WHSmith best-seller. https://www.amazon.co.uk/dp/1292726067

My new flagship programme The Shift is a team development experience for senior leadership teams who sense they’re not yet working well enough together, maybe not firing on all cylinders, even if no one has said it out loud. https://www.nickrobinson.org/the-shift-leadership-team-development

The Rock – Type 8

That “stubborn” colleague slowing everything down? They’re not blocking progress – they’re protecting the foundations.

Meet the Rock – Type 8 in The 9 Types of Difficult People

Rocks are the calm, steady figures who keep everything running smoothly… until change threatens the stability they’ve built. Their resistance isn’t negativity – it’s caution born from responsibility.

In this short video, I explain:

🎯 Why Rocks hold back when others want to move fast

🤝 How to earn their trust and turn them into allies

🏗 The leadership moves that make progress possible without breaking what already works.

You’ll learn how to lead through trust, not pressure – and how to build teams that balance safety with change.

From my book The 9 Types of Difficult People – helping leaders and teams turn challenging dynamics into great working relationships.

The Rock: Difficult Person Type 8

If you have a colleague who is not moving a project forward and it feels as if you have hit solid granite, nothing budging no matter how hard you push, that is a Rock. Type 8 in my 9 Types of Difficult People.

On the surface, a Rock is usually calm, dependable and unshakeable. Underneath, they’re gripping the foundation so tightly that nothing can shift until they are convinced it is safe.

And this is where the problems start. Progress slows, deadlines slide, and everyone else wonders why everything takes so long!

What’s Really Going On

Rocks have an instinct for how everything fits together. They see the invisible plumbing of an organisation: all the connections and dependencies.

They worry that if one valve is turned too quickly, something somewhere else will burst. Their resistance is not laziness and it’s not awkwardness. It’s fear that something important will break.

Good Foundations – But No Building

I once worked with a Rock who was responsible for a key operational system. Whenever the leadership team launched a new project, he would nod, take the papers and then disappear for weeks.

When I asked how things were going, he would say: “Oh, it’s all fine; we’re tidying up the old database first.”

What he really meant was: I am making sure the foundations are solid before I build on top. The problem was that no one else knew progress wasn’t happening!

If You’re Leading or Coaching a Rock

The worst thing you can do is treat their caution as negativity. Instead:

  • Show that you understand the risks they are guarding against
  • Demonstrate your own sense of responsibility; that you’ve also thought through the consequences of what’s going on
  • Involve them early in the planning process, so that you can ask them what they think could go wrong; and
  • Make sure you listen properly to their concerns

Once they know you value their foresight, they will shift from blocker to ally.

When You’re Working with a Rock

Persuasion works best when it is framed as problem avoidance.

  • Don’t say: “We need to do this to innovate.”
  • Do say: “We need to do this now, so it doesn’t cause bigger problems later on.”

If you speak their language of prevention and continuity, they will often quickly get on board.

If You Report to a Rock

Remember that Rocks often hold themselves and their teams to very high standards. They will put in long hours keeping everything running smoothly and will expect the same from you.

It helps to:

  • Set clear boundaries early, at the same time as …
  • Showing you are dependable
  • Making sure you don’t let their workload quietly swallow yours.

 

When Rocks Are at Their Best

They are the calm centre of the storm: solid, consistent, trusted by everyone.

They:

  • See how the moving parts connect
  • Anticipate problems before they appear
  • Give organisations the stability that allows real progress to happen

When you recognise that and include them properly, Rocks stop being barriers and become the foundation of lasting success.

About me

I am an executive coach helping leaders and senior teams turn challenging dynamics into great working relationships. I coach and write about how senior leadership teams can fulfil their potential and how leaders and managers can deal with difficult relationships and people at work. My first full-length book, The 9 Types of Difficult People, published by Pearson, is an Amazon and WHSmith best-seller.

If you or your team might need coaching support, please get in touch.

The Scary Specialist – Type 1

Ever worked with someone who gets results, but people keep leaving because of them?

This video looks at the Scary Specialist: the expert whose constant criticism and blunt honesty drive capable people out of the organisation.

In this video, I explore:

  • How their relentless criticism creates fear and silence
  • Why good people stop speaking up, disengage, or leave
  • The hidden cost of “brilliant but brutal” behaviour
  • What leaders must confront when expertise comes with a human price

Scary Specialists care deeply about standards. The irony is that their behaviour often destroys the very competency they value most!

For more on how to turn challenging dynamics into great working relationships, look out for my book The 9 Types of Difficult People, follow me here, or get in touch for more coaching and support.

The Revolutionary – Type 5

If you’re working with someone and it feels like you’ve grabbed a tiger by the tail, you might have a Revolutionary on your hands.

The Revolutionary is Type 5 of my 9 Types of Difficult People.

Revolutionaries bring passion and audacity in big doses. They know that to change one thing you often need to change three others first, and that you cannot make an omelette without breaking eggs.

Revolutionaries bring passion and audacity in big doses. They know that to change one thing, you often have to change three others first, and that you can’t make an omelette without breaking eggs.

But that drive to change everything, and to do it fast, can cause problems at work:

  • They often go too far and end up treading on people’s toes.
  • They can move so quickly that they risk burning themselves—and their allies—out.
  • They grasp new systems and connections at speed, but don’t always see that others need time to build consensus.

If you are leading a Revolutionary, be sure you really want that tiger by the tail, and be ready to clear the path for them and repair relationships along the way. With the right leadership they can become truly transformational – watch this video to find out how.

Mastering the Challenge of the Scary Specialist

The scariest person I ever worked for was a former UK table-tennis champion, then my regional GM.

She had a habit of giving you the hair-drier treatment at the same time as eating a crusty cheese roll. And I was struggling with a new appointment to an under-performing division.

We both knew what needed to be done. But the problem for me was how far and how fast that could happen. Not far or fast enough I realised, in between dodging the crumbs!

Nowadays I really like working with scary specialists like her.
🚀 Why NOT focus on being competent and driven and delivering the best that you can.

🛑 But what I also know now that I didn’t know back then, is that the hair-dryer approach isn’t always the best way of GETTING to that high-delivery place.

And there can also be a lot of collateral damage around a scary specialist. Good people won’t tolerate feeling threatened, belittled or locked-out for long – and will leave. Leading to a spiral of declining performance.

❓Who is or was the scariest person that you ever worked with?

❓And what should you do if you’ve got a scary specialist in your organisation?

Collateral damage is happening and performance isn’t improving. You might be tiptoeing around their threats while being told, “Go away; I’ll sort it!”

Focus on these three points:

  1. Sometimes, leaders of a scary specialist might find that their skills and competences are so essential that you need to ensure they only ever have the best people and the slickest of support functions around them.
  2. But more often, leaders will need to also become a little scarier themselves in this situation. To demand that this person develop new ways of managing – or else.
  3. Use their desire for competence to help. Demand that they develop skills which can also take their people from zero to 100. Not just manage well with an already high-functioning team.

If you’re working alongside or below a scary specialist, it can be an interesting experience! In my next article, I’ll look at issues around defending boundaries, raising your own game, and not becoming isolated in the process.

📚 For more insights into dealing with a scary specialist, please check out my book, The 9 Types of Difficult People. See the links below or in the sidebar.

And in the meantime – keep dodging those crumbs!

Resistance is Futile – Four Lessons from the Borg for Leaders on Great Organisational Change

Leadership has got way too soft and it’s time to challenge that. And make resistance to change futile!

 It’s time to challenge the soft, human-centric leadership models that have come to dominate the corporate world. And make resistance to change futile!

This iconic line from Star Trek’s Borg isn’t just for sci-fi fans like me; it offers a radical perspective on leadership and organisational change.

Are you brave enough to consider that the Borg, often vilified as the epitome of oppressive conformity, might just have it right?

Here are four lessons all leaders could learn from the Borg on how to do great organisational change:

🔵 Collective Conformity instead of Emphasis on Individuality

Traditional wisdom tells us to celebrate individual strengths. But what if, like the Borg, we focused on collective goals? A united team can often navigate change more effectively than a group of individual stars.

How to Do It: Align team objectives with organisational goals and encourage collaboration over competition. Regular team meetings can help synchronise efforts and ensure everyone is contributing to the collective objective.

🔵 Centralised Command instead of Democratic Leadership

Democratic leadership is praised, but it can slow down decision-making. The Borg’s centralised command ensures quick, decisive action, a crucial advantage during organisational shifts.

How to Do It: Streamline decision-making processes and clearly define roles and responsibilities. A centralised communication channel can help disseminate decisions quickly and efficiently.

🔵 Rational Efficiency instead of Emotional Intelligence

Emotional intelligence is vital, but it can sometimes cloud judgment. The Borg’s rational, efficiency-driven approach eliminates emotional bias, making for more effective change management.

How to Do It: Use data-driven metrics to evaluate the impact of changes and make adjustments accordingly. Encourage team members to focus on outcomes rather than emotional attachments to previous ways of working.

🔵 Unified Obedience instead of Employee Autonomy

Autonomy is empowering, but during significant changes, a unified approach may be more effective. Like the Borg, consider the value of a team moving in lockstep toward a common goal.

How to Do It: Establish clear guidelines and expectations, and ensure everyone is on the same page through regular communication. Use team-building exercises to foster a sense of unity and shared purpose.

Embrace the Opportunity!
Are you ready to assimilate these Borg-like qualities into your leadership style?

Share your thoughts and let’s start a conversation on redefining effective leadership during organisational change!

Overcoming the Barriers to Personal Growth

Our marketing director said I was aggressive and pushy.

It was a big slap in the face – mostly because I knew it was true, but thought I’d hidden it by being ‘nice’.

Once I got over the shock, it became one of the best bits of feedback I’ve ever had, starting a great period of personal growth.

But lots of barriers can get in the way of personal growth. Which is a shame, because all the important developments in our professional lives are built on it. It can be a practical, useful way to achieve what we want. Whether that’s a big promotion, more balance so that tasks and working relationships are easier and not such a slog, or the delivery of a significant project.

Here’s how to overcome the barriers to personal growth:

  • Seek Feedback
    It’s painful, but other people can sometimes see things that we can’t see or won’t acknowledge;
  • Look for Incongruence
    If you feel different on the inside to how you think you ‘ought’ to be on the outside, that’s a clue to what your personal growth might need to focus on;
  • Clear Outcomes
    Personal growth should be a useful, practical thing. What is it that you want to achieve?
  • Experiment
    Growth comes from trying out new ways of being; learning from what works and what doesn’t. Experiment with how you do and say things.

The key to overcoming the barriers to personal growth is to risk being vulnerable in order to discover something helpful.

How about you? What personal growth are you looking for - and what barriers are you finding? Share on X
A first-aid backpack on the ground in a forest setting with mountains in the distance. Used as a metaphor for applying the principles of Dr ABC to managing high-pressure decisions at work

The Dr ABC of Managing High-Pressure Decisions – an Emergency Response Guide

A while ago in preparation for some volunteering, I took one of the best training courses I’ve ever experienced, the Outdoor First Aid course at the UK’s national outdoor centre at Plas y Brenin.

Amongst other things, we learnt the Dr ABCDE structure of first aid.

And during a recent coaching session we used that structure to help manage a seriously high-pressure decision that my client was facing.

First, here’s a reminder of my notes from that course:

Dr ABCDE:

  • Danger: Ensure safety for yourself, bystanders, and the casualty from further harm.
  • Response: Check if the casualty is responsive or unconscious.
  • Airway: Check if the casualty’s airway is open and clear.
  • Breathing: Monitor if they are breathing normally.
  • Circulation: Look for signs of life such as pulse, movement, or coughing.
  • Disability: Check again for unconsciousness, possibly caused by a neurological injury or condition (e.g. check pupil response).
  • Exposure: Expose and examine them for other hidden injuries, and ensure they are not getting cold.

If you need to manage a high-pressure decision at work, here’s my first-aid guide, using the principles of Dr ABC and applying them to great leadership:

D – Danger – assess first before acting:

  • Assess the situation and potential risks before taking action.

R – Responsiveness – ask others for their response, seek allies and advice:

  • Seek input, feedback, and advice from others to gather different perspectives and insights.

A – Airways – open up your choices about how to deal with the high-pressure situation:

  • Explore a wide range of options and possibilities before narrowing down choices.

B – Breathing – monitor the progress and vitality of the decision-making process:

  • Continuously assess the progress, outcomes, and indicators of the decision to ensure it is on the right track.

C – Circulation – take decisive action and stay committed to the chosen course:

  • Follow through with the decision, implement it effectively, and dedicate the necessary resources and effort to make a significant impact.

D – Disability – evaluate the potential drawbacks and unintended consequences of the decision:

  • Assess and monitor the potential negative effects or limitations of the decision, and be prepared to address them proactively. Learn from what’s happening.

E – Exposure – identify hidden risks and protect against unfavourable external influences:

  • Be aware of potential risks or obstacles that may not be immediately apparent, and take measures to mitigate or avoid them. Protect the decision-making process from unfavourable external factors.

What else comes up for you, when you’re faced with managing a high-pressure decision at work? What do you need to take into account?

How do you manage high-pressure decisions and what can we learn from a first-aid approach? Share on X