The 9 Types – And What Comes Next

I’ve now made videos about all nine types of difficult people.

In this final video in the series, I reflect on what the book and the conversations around it have meant — and where my work is heading next.

The 9 Types of Difficult People has spent a sustained period in the top 10 of its Amazon category, and I’ve had the opportunity to speak about it at major conferences and large webinars. But what has mattered most are the messages from people who’ve recognised themselves in one of the types, or who’ve said it helped them handle a difficult situation differently.

Because most of us will spend around 80,000 hours of our lives at work.

Those hours can be shaped by friction and misunderstanding — or by clarity, courage and collaboration.

In this video I share why difficult dynamics don’t just sit inside individuals. They play out inside systems. And why the senior leadership team has such an outsized impact on what becomes normal in an organisation.

If you’re dealing with a challenging dynamic, or you’re interested in strengthening the team at the top, this is for you.

📘 The 9 Types of Difficult People — available now
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