Posts

The Supportive Boss

Leaders: 7 things your struggling employee needs to hear you say

What if you’ve got someone who works for you who is struggling? They’re maybe a little overwhelmed or out of their depth. Perhaps they’ve lost their mojo. Or they’re reacting badly and you know something is up, but not quite what it is. What is that person secretly waiting to hear from you, their leader?

Here’s seven options to start with:

“I’ve got your back. What support do you need from me?”

“I know you can come through this.”

“Your concerns are genuine and I hear them.
Can we look together at how to deal with them?”

“The reason we fall over is so we can learn to get back up.
What do you want to learn from this?”

“Here’s the bigger picture of why this is important now …”

“Stop struggling.
Take a break.
Come back to it later from this [different] angle.”

“I’ve struggled with lots of things in the past myself.
I reckon we all must do at times.
Who have you asked for help?”


I hope those help a little? Please add a comment below if they’re still open, or contact me here, or tweet me @NickRobCoach especially if you’d like to add something that a struggling employee needs to hear from their leader.


Great One-on-One Meetings for Busy Managers

Stepping into Fierceness

Can you change your emotional-state almost instantly – even to something that’s right out of your comfort zone?

One of my favourite bits of learning about shifting state and taking-on abilities was with the late, great Laura Whitworth of CTI about 15 years ago.

It took place in a coach-training session, in California. We were practising bringing more “Fierceness” to your coaching, so that we can absolutely, no-holds-barred, no-kidding around, demand that our clients fulfil their potential.

We’re on our feet in the group and one woman is struggling with the idea of a helpful, person-centred coach being ‘fierce’. Almost sobbing she says:

“I can’t do fierceness. It’s just in not me at all.”

Here’s how it went down…

Laura takes one look at this woman and asks: “You got kids?
W: “Yes, one.”
L: “How old?
W: “He’s nearly grown-up.”
L: “Remember when he was a baby?”
W: “Yes.”
L: “Remember holding him in your arms?”
W: (cradles her arms) “Yes.”
L: (becomes this twisted, menacing figure) “I’m coming to take your baby from you…
W: “NO YOU’RE NOT!!!”

It was absolutely incredible to see that transformation.
She found her fierceness alright, in an instant, and could still find it as easily and fast as that for the rest of the course.

It’s all there. Every emotion, every experience.
We have access to every human ability and state just like that, at the speed of thought.


Great One-on-One Meetings for Busy Managers