Snoozing on the Job

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Should leaders pay more attention to the quality and quantity of their sleep?

This is the second in what might become an occasional series. It’s mostly come about because so many of my coaching clients are mentioning issues around health and wellbeing at work and in how it impacts their leadership. Perhaps it’s just that I’m writing in the winter-time. Nevertheless, with so many people of all ages and experience levels, and in different working sectors mentioning it, there might be something worth giving at least a little attention to. (Click here for my ‘Wellbeing’ tag to read related articles)

How well do you sleep?

And how does the quality of your sleep affect your ability to lead and function at work?

I’m convinced that way back in the mists of time, one of my ancestors volunteered our whole family to be the nighttime guardians of our tribe. We would stay up into the small hours of darkness, patrolling the borders, bravely investigating the slightest sound and, whilst watching the stars at about 4am, have the kind of interesting ideas that would really get our pulse racing.

Nowadays, that’s still a pattern that I can fall into, even when I don’t want to. And it makes me really, really tired in the daytime!

I noticed that being tired when I was trying to work had an impact that was way out of all proportion. I would miss the signals that a colleague needed my support. I would fail to spot that we were about to make a bad decision at the board. And I would produce poor-quality work that often needed revision.

My productivity, health and relationships in and out of work, all suffered. So I decided to do something about it, and got curious about what helps people sleep (and what doesn’t).

For lots of us, especially those who aren’t exactly ill, but maybe just aren’t as well as we’d like, sleep seems to be right at the heart of that wellness. If sleep is wrong, it can seem especially difficult to make improvements in any other aspects of our wellbeing and in our ability to deliver everything we want to.

So I thought I’d do a little research.

Good grief! – there is an awful lot of writing and stuff about this (there are even Sleep Coaches – see this link!). I don’t think I want to add too much to all of that writing. In part, because it’s not my area and also because what worked for me, may not be the same for you.

In terms of what currently makes a real difference to my own sleep though, there’s a few things I can’t help wanting to mention because their positive impact is so high.

Don’t take these as a solution for your own sleep needs. Rather, see them as a jumping-off point for your own experimentation. Here’s my current sleep-assisting strategy:

  1. Ban electronics from the bedroom. I joined the library and only read paper-based books in bed now. I got a stand-alone alarm clock (no-tick and with a read-out that can go entirely black). I also got a notebook for all my great 3-4am ideas.
  2. Get up at the same time as often as possible.
  3. Don’t eat after 8pm. At all.
  4. If you feel a late night coming on, try a herbal tea at bedtime, especially anything with valerian in it
  5. Have a very slick productivity process, especially something that is good at quickly and easily capturing your “To-Do’s”. I’ve written before how I’m a big ‘Getting Things Done’ (GDT) fan (see this non-affiliate link), and I’ve also used paper and app-based systems to help implement that. I currently use an IoS/Mac-only app called Things – see here

In the end, most of the useful stuff I got came from just a couple of different sources, both of which are also good reading around the subject:

  • An article in The Guardian featuring the work of Hugh Selsick, a South African psychiatrist who runs the Insomnia Clinic in Bloomsbury – see this link;
  • An article from the slighty batty but dedicatedly self-experimental Tim Ferriss, which at the time of writing was still available here – and if that link no longer works, google: “tim ferriss 5-tools-for-better-sleep.pdf”.

It’d be great to know about your own sleep patterns and how or if tiredness affects you at work – and what you’ve done or are doing about it. As usual, please leave me a comment if they’re still open below, or tweet me @NickRobCoach.

“Thanks, your work was almost adequate”

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What should leaders say and do when someone’s work is disappointing?

The comedian Henning Wehn performs a joke about a German baby that doesn’t speak at all until it’s five years old – and only then to complain that things are no longer satisfactory.

Here he is delivering the punchline to Alan Davies’ setup on BBC’s QI:

This joke actually tells us a lot about the causes of a problem that leaders sometimes share with me – what should you actually say when someone delivers a rather disappointing piece of work and then expects some praise or thanks from you?

My challenge to those leaders when they raise this issue is this – have you been a bit like that German baby and been too silent until now?

By which I mean the following:

  • Have you previously set out clear enough expectations of what a great solution to this work would look like?
  • Have you previously given this person enough positive feedback so that they know what their strengths are and how much you value them?
  • Have you previously spent enough time coaching and developing this person, so that they’re definitely capable of delivering what’s required?

If you can’t honestly put your hand on your heart and say “Yes, I have previously done enough of that”, then you’ve been too much like that German baby and have spent too long being silent because things were tolerable before.

Your choices now that the disappointing work has been delivered are much narrower than before. And – and this is really important – the blame probably lays at your feet, because it means you’ve likely missed one of the factors I’ve described above.

I’ve spent lots of years not quite living up to my own standards as a leader and have coached loads of others through similar situations, so I have some experience. Here’s how I would chart my way through a ‘disappointing output’ situation:

  1. Say a proper thank you, like you mean it;
  2. Own up in a neutral and non-complaining way: “This is different from my expectations, can we talk through that?”
  3. Be specific: “I was expecting ‘A’ and this looks like ‘X’.”
  4. Ask for what you now need. If you can live with the output as it is, but want it to be better next time, skip this stage and the next. If not, you need to say something like: “I do need this to meet the following criteria (and list them), so I will need you to re-work it please.”
  5. Ask them to describe their version of that output ‘X’, by saying something like: “Tell me how you’ll know that you’ve done a great job on this, before it gets to me?”
  6. Ask for what they need from you: “What support, resources or information might you need from me, so that you can do a great job with work like this?”

Leading is a tough job. And even when you have done everything I’ve suggested above, people will still deliver disappointing outputs to you, for a whole load of reasons. Don’t be too tough on yourself though, despite my accusing you of being like that German baby!

My point is, it isn’t necessarily your fault, but it is your responsibility. If you want to be a great leader, and you’re not getting the results you want – try a different way. And if that doesn’t work, try another.

And don’t be afraid to seek that support that you need, so you can be as resourceful and flexible in your approach as you need to be.

As usual, please leave me a comment if they’re still open below, or tweet me @NickRobCoach. Tell me how you normally tackle this situation, and how that usually works out for you?

Smarter, Stronger, Completer

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You are Smarter than you think, Stronger than you feel, and more Complete than you imagine

One of my purposes in life is to someday get to the point in my work where I can convince people of the truth in that with just a simple word, or a look or a touch. Or maybe even to the point where it doesn’t need me at all. Wouldn’t that be fantastic!

As usual, please leave me a comment if they’re still open below, or tweet me @NickRobCoach. And always remember how brilliant you are.