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More on Outcome Focus

Is this the most powerful question you can ever ask?

One of the best things a leader or a coach can do for somebody is to ask them:

“What do you want to have happen?”

This simple outcome-focussed question can do so much:

  • It can raise someone’s head up and out of whatever problems they’re stuck in
  • It can focus effort and attention in a really personal and energising way
  • It can create unique moments of clarity and even stimulate big changes in direction.

You can use this when you want to address conditions in someone’s personal or professional life; when they’re working on a project and need to plan and progress it; and you can use it when you want to motivate and build on success, or even when things aren’t going well.


Sometimes you need to ask the same question, maybe in a slightly different way, several times in a row.

People can avoid answering it, they can be stuck in the problem, they can even be wedded to a possible solution (rather than being clear about what they actually want).

Keep asking until you get a clear outcome statement of some desired future state that doesn’t reference the problem itself or a solution. Then you know you’ve got to the heart of what they want.


And how about you?

Thinking about what you’re working on now, or about where you find yourself, what do you want to have happen?

And who around you needs you to ask them this kind of question? Who needs that clarity and powerful attention from you just now?


As usual, please leave me a comment if they’re still open below, or tweet me @NickRobCoach to let me know what you want to have happen or how you’re getting on at asking other people the same.


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Wind-up or Shine?

Image update for you to download:
If you are irritated by every rub, how will you be polished?

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This one of my new favourite quotes from the 13th century Persian poet and mystic Rumi.

Working life can be full of little bits of ‘helpful’ feedback, annoyances, set-backs and other irritating stuff. You can either let that rub you up the wrong way, or take what’s useful, disregard the rest, and use the learning it provides to hone and polish yourself to a brilliant shine.

Takes a bit of practice, but it really is a choice everybody can make.


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Every Time

Inspiration: 12 things to do every time if you want to go beyond your previous limits – in the form of a poem!

When I started it, I wasn’t really sure what this article would turn out to be…

In the end, it more or less wrote itself anyway. Very early one dark, rainy Monday morning when I was feeling great about things. Full of determination and ready for the week. Looking at it now, I’ve laid it out a lot like a poem, so, I guess that’s what it is!

Enjoy 🙂

Every Time

Every time you doubt yourself,
Go do it anyway.

Every time you judge yourself,
Give yourself a break.

Every time you get a chance,
Lift somebody up.

Every time you’re not enough,
Be all that you are.

Every time your dream fades,
Dream it even bigger.

Every time you need a leader,
Look into a mirror.

Every time you let us down,
Learn to ask for help.

Every time you hit a wall,
Work your way around.

Every time you’re in the wrong,
Own it.

Every time you mess up,
Fix it.

Every time you stop short,
Start again.

Every time you fall down,
Get up.

© 2018 www.nickrobinson.org


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Failure

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Finding Additional Information Lets U Revive Everything

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Face the sun

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Creds to my friends at Inspired Lives for spotting this one – they never fail to help me choose to face the light x

Strategic Marketing

If you’re struggling to stand out in your marketplace, try going the extra mile.
It’s never crowded there!

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Thanks

How to lead like a boss in five minutes

I’m just back from a weekend’s volunteering, leading one of my favourite activities. It’s a really energising and rewarding thing to be involved with and there’s a lot to get organised. What makes it work are the other people who volunteer their time, effort and experience, at the weekends and elsewhere.

Therefore, what’s the most important thing to do when you’re back? (apart from sleep for nearly 10 hours!)

Easy – thank the other volunteers!

If you’ve only got five minutes and you want to make a real impact in your leadership why not try this. Think of somebody whose spirits would be lifted by a simple thank you, write a card, by hand, and post it.

Don’t do it just because it works as a leadership technique (it does); do it because people deserve it.

Do keep a stock of cards in your top drawer for when you’ve got those five minutes. Just about every brilliant leader I know does this.

Don’t be put off by the fact that for everything people do right, there’s often something you wish they’d done differently. There are other techniques for dealing with those things.

Do be authentic. If your style is naturally reticent, then a simple “thanks for doing that job” is fine.

Don’t worry that people you haven’t thanked this week will in some way be aggrieved (they won’t); but do be mindful that teams and groups are usually sensitive to ‘fairness’. They want to hear “thank you” and they also want poor performance dealt with – regardless of who that’s directed at.

Do take a moment to notice what impact it has on yourself as you search for things to say thank you about and for people to say thank you to. There’s research to suggest that gratitude improves physical and mental health, facilitates relationships, strengthens self-esteem and increases resilience!

 


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Ring my Bell

If you want to inspire others, you’d better wake-up and hear what you need to hear

At this time of year I once took a trip to the Kurama-dera Mountain Temple, a day out from Kyoto, up on the shoulder of Mt Kurama. It was one of the best parts of that visit to Japan. You can either take the funicular railway up from the Kurama side, and hike down to the amazing village of Kibune, or do it the other way around. The whole place is quite a beautiful, inspiring experience.

I must have been ready for some deep discovery, because it felt like lots of things shifted for me that day. Here’s one of my highlights.

As I’m hiking up the mountainside, through alternate bright spring sunshine and then dark cool forest, I can hear this deep, booming noise. It sounds like someone is using explosives to mine away somewhere in the mountain.

I start to get very angry that they would do this in such a beautiful, natural environment. I’m on my way to the Buddhist temple at the top, and getting more and more annoyed at how complacent and supine the Buddhists must be to allow this. If you’ve been to Japan you’ll know how the cities can sometimes look, with cables strung everywhere and rough, raw concrete a popular building material. I was very ready to believe that the mountainside and temple would soon be the same.

Then I turn a corner out of the forest and approach the temple properly for the first time. There’s a huge bell hanging in a shrine. I mean, a really big thing. There aren’t too many people around, and they’re mostly Japanese people, and all of them are either waiting in line to ring the bell, or waiting for their companions to do the same. Then I realise for the first time that I’m looking at the source of the booming explosions I’d been hearing and had been getting so angry about.

I join the short line to ring the bell and then stay around for a while to watch and listen to other people do it. The sound of the ‘explosions’ now having quite a different meaning.

It was a great lesson. How I could hear one thing and imagine something quite different. Of how important the nature was to me, that I’d been so ready to accuse others of letting it be destroyed.

That bell was also a wake-up call. My anger can be very energising. I’d used it to put right all kinds of things at work, fixing broken processes, championing how things could be better for customers. And I was ready for something more. Part of me knowing that anger wasn’t quite enough for the next step I wanted to take at work. That I’d need to learn how to call people up towards something inspiring and beautiful as well.

 


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Great Minds Discuss Ideas

Why nobody cares about your status in the monkey house of work – and neither should you

Where you’ve got a group of people who are directly or indirectly dependent on each other for their needs, and when you can tell who does what and what their status is, then you’ve got a ‘Social Hierarchy’.

Social hierarchies guide behavior in many species, including humans, in many kinds of settings – domestic, work, and recreational. In each setting, the social hierarchy helps to define what’s considered the appropriate behaviour in that setting. Things as seemingly simple as how hard people work in your work-group are strongly influenced by the ‘social norms’ which form part of that hierarchy.

What’s also really interesting is that research shows that people’s social status strongly predicts their well-being, morbidity, and even survival!

And it seems that our brains are hard-wired to do this. In 2008, human imaging studies identified the specific brain circuitry associated with social status. Researchers found that different brain areas are activated when a person moves up or down in a pecking order. Or even when they simply look at people perceived as being their social superiors or inferiors. Circuitry activated by important events responded to a potential change in hierarchical status as much as it did to winning money – reflecting its influential role in human motivation and health.


So it’s no surprise then, that a lot of our focus and attention at work is around other people. Who said what to who, who is doing what, who’s on their way up (or down). We cannot NOT think about how our standing in the social hierarchy is affected by the actions of other people and by the events around us.


But it’s very important to realise that this hard-wired aspect of our brains and behaviour is just a survival mechanism. It’s like we’re all really still a big troop of monkeys, and the most important thing we choose to do is just to make sure that the other monkeys aren’t going to abandon, ostracise or exploit us.

This is one reason why I love that quote from Eleanor Roosevelt in the picture above: “Great minds discuss ideas, average minds discuss events, small minds discuss people”.

Being like a kind of advanced troop of monkeys and spending all our time focussed on what other people say and do is not enough on its own. If you want to have real impact, monkey-stuff will not move things on, it will only serve to protect the overall social hierarchy. To create real progress or genuine individual advancement (which isn’t just “I win/you lose”), we need to move our focus beyond people and events, and into the realm of ideas.

Ideas which inspire new ways of doing things, which catch-on like wildfire, which disrupt the ‘norms’ – that’s where to look if you’re ready to stop just monkeying around.

What kinds of things might help you have your next great idea?


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We’ll Deal With it

What should leaders do in times of trouble?

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Great One-on-One Meetings for Busy Managers